Refund Policy

Last updated: July 14, 2026

FermentFolio LLC (“FermentFolio,” “we,” “us,” or “our”) provides the FermentFolio platform. Purchases of paid FermentFolio subscriptions are processed by Paddle, the authorized reseller and merchant of record.

Refunds through Paddle

Refund eligibility, statutory withdrawal rights, and the refund process for purchases made through Paddle are governed by Paddle’s Refund Policy and Buyer Terms. Nothing on this page limits any mandatory rights you may have under applicable consumer-protection law.

How to request a refund

To request a refund, use the “View receipt” or “Manage subscription” link in your Paddle transaction-confirmation email, submit a request through your Paddle billing page, or visit Paddle Buyer Support and select “Request refund.” Paddle reviews refund requests and processes eligible refunds.

Cancellation

You may cancel a paid subscription at any time through Paddle’s subscription-management tools. Cancellation takes effect at the end of the current billing period and prevents future renewal charges. For cancellation instructions, use the link in your Paddle transaction-confirmation email or visit Paddle Buyer Support.

Questions

For questions about the FermentFolio platform itself, contact support@fermentfolio.com. For billing, cancellations, or refunds, please contact Paddle through the links above. This page supplements the Terms of Service governing your use of the Platform.